Shipping policy
Shipping Policy
Thank you for shopping at EcoTail! Here's everything you need to know about how we ship your orders.
Processing Time All orders are processed within 1–3 business days after payment confirmation. You will receive an email with tracking information once your order has shipped.
Delivery Times
- Netherlands & Germany: 7–14 business days
- Rest of Europe: 10–20 business days
- International: 14–30 business days
Please note that delivery times are estimates and may vary due to customs, holidays, or carrier delays.
Free Shipping We offer free shipping on all orders over €45. Orders below €45 may be subject to a shipping fee calculated at checkout.
Order Tracking Once your order ships, you'll receive a tracking number by email. You can use this to follow your package's journey.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at [your email] and we'll do our best to resolve it quickly.